Frequently Asked Questions
Why use Sound Organics instead of the grocery store?
Convenience and freshness! We come right to your door. No lines at the store, no traffic issues, and no worries about parking. Our produce does not sit on the store shelves, it comes right to your house from the source. We are cheaper!
Does it save me money?
Yes. If you went to the store and bought the same amount of items that you would get in our bin, you would probably spend a little more. We cut out the middleman and pass the savings on to you. When you factor in your time and the money spent on gas and impulse shopping your savings really add up. Many of our competitors charge much more and in some cases twice as much. Why? Because they have large overhead. We are grassroots.
Where does the produce come from?
That veries by season. We do try to be as local as possible. Check out our local produce guide to see what is available locally by season.
How do we know what we are getting?
The weekly bin contents are posted on the website by Monday afternoon. You can also call us at 800 463-5602 or email me @ firstname.lastname@example.org
Do you do substitutions?
Yes! If you do not want a certain item in the weekly bin, you can double up on another item in the bin or call us and see what substitutions are available Substitutions can be made by logging into your account, clicking the 'Bin Contents' link at the top then clicking 'Substitution Requests' link near the top of the page. If you need help, call me and I will be happy to walk you through it.
What days do you deliver?
Deliveries take place Tuesday through Friday. Your delivery day depends on your location. Check out our delivery area map to see when we are in your area. Your delivery will arrive between 9:00 am and 6:00 pm. There is some room for flexibility with delivery days so if you'd like to request a certain day, please call me and I will do the best I can to accommodate you.
What if we live outside your delivery area?
Often people live outside our delivery area but work within our delivery area, so we deliver to them at work. If you happen to fall not far outside our delivery area, give me a call, and we can work out a delivery schedule for you.
Do you deliver on holidays?
Yes, with the exception of Thanksgiving and Christmas. For those holiday weeks, we will adjust our delivery schedule to insure everyone gets their delivery for the week. Notice of the delivery schedule change will be made at least two weeks in advance of those holidays.
Do you have a referral program?
Yes! You will earn a free bin for each new customer you refer to us when your referee receives their second delivery. Be sure that the person you refer includes your name when they sign up online, or gives us your name to me if they sign up by phone.
If Iím going out of town and need to suspend an order what do I do?
We require that any order suspensions or cancellations be done at least 1 business day before your scheduled delivery day. Simply log into your account, then click on on the 'Going on vacation' tab and fill in the dates.
What is a business day?
Any weekday that does not fall on a national holiday.
Do I need to be at my home when my produce arrives?
No. We will leave it on your doorstep (or where you request) in a covered bin.
Will I get the same items every week?
The contents of the bin will vary based on seasonal availability and quality. The bin contents will vary from one week to the next.
Do you sell conventional produce as well?
No, we only sell organic produce.
How do I sign up?
Go to our home page and click 'Sign up Now'. You can also sign up by calling us at (800) 463-5602.
Are there any fees?
NO! There are no fees or deposits required. Delivery service is FREE. If we notice 3 or more unreturned bins we will contact you to remind you to leave them out for the driver to pick up on your next delivery day. If the bins are not returned, there will be a $6.00 charge per bin to the credit card we have on file.
Can I prepay for more than one week of service at a time?
Yes, we offer a monthly billing option. We recommend trying the service for a couple weeks first because prepayments are not refundable.
I live in a secured apartment building, can you still deliver to me?
Yes. There are a few options. One option is providing us an entrance key or code (with permission from management) so we can drop the produce off at your door. Another option is provide us with an alternative location, such as a neighbor or friend who will allow us to leave it with them or on their doorstep. Often people live outside our delivery area, but their place of employment is within our delivery area so we bring it to them at work. If we have any questions about your situation we will notify you after sign up.